Innovation

Developing great ideas and bringing them to life

A proven approach to innovation and co-design

TAL has a strong culture of innovation and a commitment to continuous improvement. Our focus on continually improving and innovating the member experience is central to driving progress and improvements across the products and services we provide.

To inform the co-design process, we propose to deploy the TAL Accelerator, our innovation sprint methodology, over a 12-week period.

TAL Accelerator supports the development of new propositions, operational process enhancements and delivery of member engagement activities.

It has four core principles:

Starts with a problem, not a solution. Our human-centred design and member-led approach is tested every step of the way.
Leverage our innovation process. We apply an iterative sprint methodology to quickly develop and validate new concepts and prototypes.
Time-bound. For a period ranging anywhere from one week to three months, our modular process drives momentum into new opportunities.
Built to last. We define a clear, long-term owner from the start.

Superior risk assessment

Our actuaries love data and insights. They're always keen to unlock new ways to predict how claims experiences will emerge, and employs advanced probability techniques to understand the volatility of underlying claims and profit signatures. This also helps them identify new pricing correlations, and price your insurance offer as accurately as possible

Unique commercial models

We understand the implications of market volatility on your fund. With the most experienced pricing team in the market, we've identified alternate commercial models that could help you deliver improved outcomes to trustees and lower prices to members.

We also understand every fund is different, which is why we'll work with you to determine the best model for your needs.

Member discovery

We have the capability to show a high level overview of your fund's membership and claims locations.

We can even show geographical concentration of your membership profile compared to peers or by occupation and education. We're only limited by the data we can attain.

This all helps provide insights about who your members are and what's important to them.

Claims membership - a full picture

Our team can demonstrate TAL's technological capability to undertake a deep-dive analysis of your claims membership.

We can integrate complex data sets across different areas to give you the ability to understand, and create a dimension of sophistication with the information provided.

We're on hand to guide you through a membership exploration to offer you greater insights.

Voluntary take-up

We'll analyse your data to score members by their likelihood to take out voluntary cover and identify under-insurance. The result is that you'll easily understand the factors in your fund that lead to voluntary cover and where opportunities exist to close the under-insurance gap.

We can also show you the likelihood to take voluntary cover by age, sex, division and even geographically.