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Welcome to the February 2025 edition of our newsletter.
First, thanks to those of you who recently completed our annual RepTrak reputation survey. We really value you sharing your perspective and experience, which helps us understand how we can continue to improve in 2025 and beyond.
As the new year begins, we’re focused on driving innovation to offer even greater support for you and your members, and our first launch in 2025 is our new self-service Power BI dashboards. Roll out of training sessions for these kicks off in the coming weeks. The new dashboards provide richer data insights across claims and underwriting, and the training aims to help you get the most out of the platform. Look out for more details on this soon and if you need more information in the meantime, please speak to your partnership manager.
Last week, the Australian Government announced it will introduce mandatory service standards for all large APRA‑regulated super funds, covering the processing of death benefits, handling of life insurance claims in super, and member communications.
TAL is committed to ensuring insurance claims are handled efficiently, fairly and with care and we welcome the announcement. We will work with our super fund partners, their administrators and the Government to help develop claims processing standards that deliver better outcomes and experiences for all members.
We also continue to collaborate closely with our partners to meet their compliance needs. Our current focus is on ensuring each of our partners is fully prepared for the implementation of the CPS 230 requirements on 1 July.
New TAL Health for Life video
Based on feedback from our partners, we’ve created a new video to help explain our Health for Life proposition. The video showcases our holistic approach throughout a member’s health journey and can also be used to support your conversations with employers.
Learn more about TAL Health for Life
Whilst on the theme of health, the annual TAL SpotChecker campaign is live, encouraging Australians to be aware of skin cancer risks. This year the focus is on understanding UV ratings. For more information on self-checking and UV protection, visit our SpotChecker hub. If you haven’t already, now’s a great time to get your skin checked.
Meet the team: Hayley Weston
We spoke to Hayley about her recent transition from Senior Partnership Manager for Aware Super to her new role as Senior Manager of Digital Partnerships at TAL. With over 20 years of experience in fund administration, insurance, and superannuation, Hayley shares her career insights, discusses the future of digital partnerships, and offers advice for aspiring women leaders.
2025 CEO survey
In the recent 2025 CEO survey, TAL Group CEO Fiona Macgregor provided her perspective on how we’re investing in improving the experience for members when they make a claim, and the role of life insurance in retirement planning. She also spoke of the increasing impacts of mental health challenges, as well as the revolutionary possibilities of AI technology.
Read Fiona’s insights from the 2025 CEO Survey
Learning the value of insurance: new member content
To help you communicate the value of insurance to your members, we've created two new articles that explain the types of insurance available through super, as well as answering some commonly asked questions. These resources will help your members better understand their cover and make informed decisions about their insurance needs.
Helping your members understand the value of insurance