Welcome to TAL News & Views
Industry -
Welcome to the September edition of our newsletter.
It was great to catch up with some of you at the Conexus Retirement Conference in Canberra last month. We heard from industry speakers who acknowledged that while retirement is an ongoing strategic priority for all superannuation funds, there are continued challenges around delivering a holistic product, advice and experience solution. Conference participants agreed that there are opportunities for superannuation funds and insurers to partner together to improve the member experience during their transition to retirement.
We also heard from the regulators who shared that tranche 2 of the Quality Advice Review reform legislation will be prioritised before the next election, while the Treasury’s response to the retirement position paper is due by end of this calendar year.
Analytics highlight how we’re improving the member experience
As we roll out our new digital environment, our analytics tools are helping us understand how members are engaging with our platforms and how they feel about the overall digital experience. This allows us to identify optimisation opportunities and prioritise further enhancements. Our reporting so far indicates promising results, with 94.5% of TAL Connect users rating their digital experience as ‘Excellent’.
Find out more about our digital analytics results.
Meet our team: Jenny Vaitsas
Jenny Vaitsas was officially appointed Head of Major Accounts this month after acting in the role since December last year. Since joining TAL in 2015, Jenny has been an advocate for her superannuation fund partners and worked tirelessly to help them find solutions that deliver the best outcomes for their members.
Sharing global innovation insights
As part of a leading global network, TAL has access to exclusive innovation insights that will shape our future. We’re introducing a new segment in this newsletter and are looking for opportunities to share more insights with you moving forward. This month, we’re taking a look at Dai Ichi Life Group’s Innovation Fund.The Dai-ichi Innovation Fund provides resources, knowledge and funding to innovative ideas across the Dai Ichi Life Group. Its purpose is to foster an innovation mindset and empower people to reimagine their individual markets, and the wider insurance industry. Since the fund’s inception in 2021, TAL has successfully received funding for six ideas with the combined value of $2.1M USD.
Find out more about the Global Innovation Fund and future funding opportunities.
TAL Assister Program: Supporting women on and off the field
The 2024 AFLW season is officially underway and for the second year in a row we’re supporting talented AFLW athletes through our TAL Assister Program. Designed to assist athletes to stay in the game they love, the program supports women in the AFLW through sponsorship, flexible career opportunities, positive engagement and mentoring.
Watch our videos featuring three of the AFLW’s brightest stars.
Get in touch to learn more
