Enhancing the claims experience through digital

Enhancing members’ digital claims experience 

The insurance claim process can often prove daunting, compounding what is already a challenging time in the claimant’s life. At TAL, we recognise for many members, the convenience and ease of access that comes with a digital experience can lessen that burden.  

To complement the expertise of our claims team, TAL recently created ‘Claims Assist’, a new digital claims service that enables members to manage their claim in real-time, online or by using their mobile. 

Developed in consultation with our superfund partners, members can view their claim and track its status, upload and submit documents digitally, and receive instant notifications about the progress of their claim or benefit payments. 

Simplifying the process
While traditionally members may have sent their claims forms and documents through to a centralised email inbox or by post, ‘Claims Assist’ fast-tracks the claims assessment process. Members can take a photo using their smartphone and upload it directly for their case manager to review. 

Enabling faster decisions 
Providing a digital interface immediately shortens the assessment process from a matter of days to minutes. In one instance, a member’s claim was approved within 20 minutes of uploading their documents to ‘Claims Assist’. 

Providing transparency and peace of mind
By giving members a simple and transparent way to manage their TAL claim, we provide members peace of mind so they can focus on what matters most – getting better.

If you are interested in learning more, please speak to your client manager.